Frequently Asked Questions

Full transparency, every step of the way. Find clear, straightforward answers about our MOQ, R&D, production, and trade terms.

  • MOQ & Ordering
  • R&D & Formulation
  • Production & Logistics
  • Payment & Compliance

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MOQ & Ordering

Private label (standard packaging) starts at 1000 units. For our signature lyophilized powder, the MOQ is 2,000 sets.

Yes. For deep customization (R&D + private mold), the MOQ starts at 10,000 units for standard items and 100,000 sets for lyophilized powder.

Yes. We offer bulk supply starting from 50kg, matching the needs of international clients with local filling capabilities.

R&D & Formulation

We provide 3 complimentary samples (shipping excluded). Standard delivery takes 15 business days; formula fine-tuning is completed within 7 business days.

We offer flexible sample adjustment support. We provide sample revisions based on your feedback until the formulation direction is approved.

Yes. We follow a strict “9-Free” policy and use plant-based stem cell technology to replace animal-derived ingredients, supporting international compliance.

Production & Logistics

15–20 days for orders using standard packaging; 30–40 days for orders requiring custom private mold packaging.

No. Our products undergo rigorous heat and cold stability tests before shipment, helping them remain stable in standard containers during ocean transit.

We operate on EXW (Ex Works) terms. You manage the freight, but we provide all necessary compliance documents (COA, MSDS, etc.) for smooth clearance.

Payment & Compliance

We operate on a secure 50% deposit + 50% balance after inspection basis. We accept both T/T and L/C for large-scale procurement.

We use ERP-based traceability management to support stable batch consistency from the first batch onward.

We hold authoritative SGS dual certifications (ISO 22716 & GMPC), official FDA registration, and select products carry HALAL certification.

Yes. We provide HALAL certification for select product lines and adhere to strict cruelty-free, animal-free testing protocols for all formulations.

Still Have Questions?

Our formulation and trade experts are ready to assist you. Submit your inquiry and get a response within 12 hours.

  • OEM/ODM, MOQ, sampling, payment, and shipping questions supported
  • Up to 3 complimentary formula samples
  • T/T 50/50 and L/C accepted for qualified orders